Privacy Policy
At Emerging Abrasives ("we", "us", or "our"), we are committed to protecting the privacy and confidentiality of personal information shared with us through our website (www.emergingabrasives.com) or by any other means. This Privacy Policy outlines how we collect, use, store, process, and share personal data from individuals ("you", "your", "user") who interact with our platform or services.
1. Information We Collect
We may collect the following types of personal information:
- Full name, email address, phone number, residential address
- Payment details (e.g. credit/debit card info or bank account numbers)
- Date of birth, company name, and designation (if applicable)
- Order history, communication preferences, and feedback
We collect this information when you:
- Register on our website or place an order
- Contact us for support or submit a service request
- Subscribe to our newsletters or promotional content
- Interact with us on social media or via chat/email/WhatsApp
- Participate in surveys, contests, or warranty registrations
2. Purpose of Data Collection
We use the collected data for purposes including but not limited to:
- Fulfilling orders and processing payments
- Providing product/service-related support and updates
- Enhancing website experience and user satisfaction
- Sending order confirmations, shipping updates, and offers
- Responding to your queries, feedback, or complaints
- Complying with legal obligations and internal policies
3. Consent and Choice
By sharing your personal information with us, you consent to its use in accordance with this policy. You have the right to refuse or withdraw consent, though this may limit your ability to access certain services on the website.
4. Data Sharing & Disclosure
We do not sell or rent your data. However, we may share it with:
- Trusted service providers (e.g. logistics, payment gateways like Razorpay)
- Government or legal authorities when required by law
- Successors in the event of a merger or acquisition
5. Data Security
We implement industry-standard security measures to safeguard your data. However, transmission over the internet is not 100% secure, and we advise caution when sharing sensitive data online.
6. Third-Party Links
Our website may contain links to external platforms. We are not responsible for the privacy practices of such third-party sites. Please review their policies before sharing personal data.
7. User Rights
You may request access to, correction of, or deletion of your data at any time. If you wish to unsubscribe from marketing communications, you can use the link provided in the email or contact us directly.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.
9. Contact Us
For questions regarding this Privacy Policy or your personal data, please email us at
support@emergingabrasives.com.
