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Shipping Policy

At Emerging Abrasives, we are committed to delivering quality products swiftly and reliably across the UAE. Please read below to understand how our shipping process works.

📦 Shipping Coverage – Where Do We Deliver?

We deliver throughout the United Arab Emirates. If your location isn’t within our standard delivery zones, contact us, and we’ll explore delivery options via trusted local couriers.

International customers can email support@emergingabrasives.com with special delivery requests. We’ll assess feasibility and get back to you.

💵 Cash on Delivery (COD)

COD availability depends on courier service coverage. If COD isn't available, we recommend using our secure online payment methods to avoid delays.

🚚 Shipping Charges

  • Free Shipping: Orders above AED 100
  • Standard Shipping Fee: AED 10 for orders below AED 100

⏱️ Order Processing & Delivery Timeline

Orders are processed within 24–48 hours. Delivery across the UAE typically takes 3–5 business days. Delays may occur due to weather, holidays, or courier disruptions. You will be informed of any such changes in advance.

🔍 Order Tracking & Notifications

Once you place your order, you’ll receive confirmation via email or WhatsApp. After dispatch, a tracking number and courier link will be shared to track your shipment.

We will also contact you if:

  • We require more information
  • There are changes in availability or delivery
  • Delivery encounters issues

📦 Receiving Your Order

Inspect the package upon delivery. If damaged or tampered, do not accept it and contact us immediately.

  • COD packages must be paid before opening
  • Report any issues within 7 days of delivery
  • We are responsible for product safety until delivery is complete

⏳ Unforeseen Delays

In the rare event that shipping is delayed beyond 7 days:

  • You will be notified via your contact info
  • You can choose to receive partial shipment
  • We will refund the unshipped portion accordingly

For questions or concerns, reach us at support@emergingabrasives.com. We’re always happy to help!